The job of the hosting provider is a unique one. You are both a business owner, responsible for your own day-to-day operations, and a service provider that’s responsible for many of the online operations of other companies. Occasionally, when dealing with clients and customers, this means changing, altering, or modifying their permissions and their access to the service you provide. Whether it’s a delinquent payment or just a simple server migration, this post will run through account suspensions, terminations, and bandwidth limitations and how to effectively use them from your WebHost Manager account.
Suspending an account is a common and very effective technique to withhold or freeze cPanel functionality for a particular user. When a cPanel account is suspended, the system may forcibly log them out of their active session. When this occurs, a user will no longer have access to their Web Disk and mailing lists, while websites associated with the suspended account will have all of their traffic redirected to an account suspension page. Email will still be sent to their account, but associated users will not be able to download or access those files.
For web hosts that offer bandwidth tiers as a part of their hosting offering, WHM allows you to throttle the traffic and limit the bandwidth of, particularly active accounts. When bandwidth limitations are present, the system will automatically throttle the information passing through a particular account until the end of the month or billing cycle. When the new billing cycle begins, the user will have their bandwidth limitations dropped.
At any point prior to the end of the month, a hosting provider can remove bandwidth limitations for any and all accounts. To find out more about bandwidth limitations, browse our Knowledge Base.
The most final action in our account penalization overview is termination. When an account is terminated, the system removes MySQL users, deletes any DNS zones, and erases associated files. In certain cases, such as when an account is migrating to a different server, a user’s DNS zone may be maintained the account was backed up.