Customer Service Strategy: 10 Best Practices for Happy Customers
Your customers keep you in business, so you need to have happy (read: loyal) customers if you expect them to come back. It’s far less expensive to maintain relationships with past customers than to develop new relationships. Your energy is...
Expanding Mozilla’s Boards
I’m delighted to share that the Mozilla Foundation and Corporation Boards are each welcoming a new member. Wambui Kinya is Vice President of Partner Engineering at Andela, a Lagos-based global talent network that connects companies with vetted, remote engineers from...
WordPress PHP/Development: The Ultimate Guide
Despite what it may seem like WordPress doesn’t run on fairy dust, no — instead your WordPress website is powered by a server-side programming language called PHP and MySQL databases. In this guide I’ll be showing you what PHP in...
WordPress Post Types: The Complete Guide
If you’re the type of WordPress developer that cares a lot about design and organization, it’s time to fully understand WordPress post types. As you well know, not all WordPress sites are simple blogs. Often, developers require more than the...
WordPress Debugging: The Essential Guide
Regardless of what level of WordPress developer you are, there is one problem you’ll constantly face: bugs. Even the most seasoned developers cannot consistently code in a manner that doesn’t produce bugs. As a matter of fact, debugging WordPress actually...
What Vitamins, Supplements and Nutraceuticals Brands Must Know About Establishing A Loyalty Program
As a vitamins, supplements, and nutraceuticals eCommerce retailer, if you’re missing a loyalty program, then you’re missing a lot. In today’s day and age, loyalty programs give a unique opportunity for eCommerce stores to form deeper, closer relationships with their...
Securing gRPC APIs with NGINX App Protect
In the beginning was the monolith. It served software developers well for a long time, and still does for some use cases. But as applications grew, monoliths became unwieldy to develop, secure, and maintain. Microservices came on the scene as...
Evolving the VMware vSphere Security Configuration Guides
If you’ve watched any of my YouTube videos over the last year or so you know that I’m fond of Bruce Schneier’s essay “The Process of Security.” He wrote it in the year 2000, and in it he espouses the...
Next steps on trustworthy AI: transparency, bias and better data governance
Over the last few years, Mozilla has turned its attention to AI, asking: how can we make the data driven technologies we all use everyday more trustworthy? How can we make things like social networks, home assistants and search engines...
WordPress Vulnerability Roundup: February 2021, Part 1
New WordPress plugin and theme vulnerabilities were disclosed during the first half of February. This post covers the recent WordPress plugin, theme, and core vulnerabilities and what to do if you run one of the vulnerable plugins or themes on...
Leveraging Beacon for NGINX Observability
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Becoming a web designer in 2021?
No matter what journey you are on, learning a new skill can be challenging without knowing where to go. You need a guiding light to help you navigate every opinion, idea, step, etc., that you find on the Internet. If...